Job Opening: Animal Services Manager
POSITION SUMMARY: The Animal Services Manager is responsible for the quality of care, timely flow, and the emotional and physical health of the companion animals in our care at AWS’ Adoption Center. Oversees all customer service-related aspects of shelter operations and supporting programs to ensure a professional, consistent, and courteous customer experience, develops and manages innovative adoption programs and maintains a welcoming environment for all AWS guests. The Animal Services Manager will maintain a healthy, manageable population of animals for adoption, administer appropriate animal care related protocols, and oversee staff training and compliance with all policies, protocols, laws, and regulations.
DUTIES & RESPONSIBILITIES:
- Work collaboratively within all levels of the organization and across departments to cultivate a positive culture and team approach to fulfilling the AWS mission
- Ensures intakes, adoptions, and client/visitor interactions are conducted free from bias and judgement and that all people are treated with empathy and respect
- Supervise, support and develop personnel to meet or exceed established performance standards. Provide individualized support and training for staff and designated volunteers as needed
- Conduct introductory period and annual reviews of personnel to provide feedback and identify areas for growth
- Ensure excellent communication among Adoption Center staff and interdepartmentally by creating, implementing, and maintaining communications systems, protocols, and tools
- Operate within an established budget and manage inventory of shelter items; contributes to the budgeting process annually
- Ensure daily assignments are distributed equally to provide adequate customer service and animal care, including coverage for vacations, absences and lunch breaks
- Ensure all public and animal areas are safe, clean, well maintained and welcoming
- Address all customer questions, concerns and complaints in a timely manner
- Responsible for the retail area, including merchandise inventory, ordering, and pricing items for resale
- Ensure the accurate completion of end of day cash out procedures, reconciliation, cash handling and deposit preparation on a daily basis
- Responsible for ensuring consistent use of the Adoption Center database and verifying the accuracy of the information in it
- Follow best practices to prevent the exposure or spread of communicable diseases among the animal population and ensure all animal care staff are trained and following documented operating procedures
- Coordinate Clinic and Behavior staff to ensure the general health of all animals, including the implementation of current vaccination & heath protocols, behavior assessments and modifications, cleaning protocols, and enrichment
- Prepare statistical reports as requested
- Remain knowledgeable and in compliance with AWS Personnel Guidelines, applicable State and Federal laws and AWS policies, procedures and programs
- Support the programs and activities of AWS as requested
EXPERIENCE/ATTRIBUTES REQUIRED:
- Minimum five years of experience in managing teams
- Excellent interpersonal and supervisory skills
- Experience in staff development and mentorship
- Proven ability to communicate effectively verbal and written communications skills
- Strong organizational, planning, and critical thinking skills
- Possess a positive attitude, empathy and ability to manage multiple priorities
- Takes initiative and employs creative problem solving tactics
Employment Application
To apply, please include a résumé (summary of work history and qualifications) and cover letter. No phone calls please.
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